FAQ

Questions studios ask us.

Short answers to the things owners ask before switching to MOTVIVO.

FAQ

Questions studios ask us

Something else on your mind? Book a demo and ask us directly.

Do my members need to download an app?

No. They book at your studio’s MOTVIVO address in their browser and can add it to their home screen, where it opens like an app.

Can I take payments online?

Yes. Connect your own Stripe account and members buy credit packs and gift vouchers, and pay their credit line, by card, Apple Pay, Google Pay or Revolut Pay. The money goes straight to you. You can still sell at the front desk too.

Can members book a sauna or a private room?

Yes. Add a room with its opening hours, and members book any free time. Prep and clean-up time is added to each booking automatically, and classes in the same space block the room.

Can regulars pay later?

Yes. Give a trusted member a credit line with a limit; they book now and pay at the desk or online, and you see exactly which classes are owed.

Can I move from my current system?

Yes. We help you bring over your timetable, memberships and members.

Do you support memberships with a weekly or monthly limit?

Yes, for example “8 classes a month” or unlimited.

What happens when someone cancels late?

Your rules decide: free cancellation until your cut-off; after that the credit or class is used.

Is my data safe?

Your data is hosted in the EU (Germany) and backed up every night, and each studio’s data is kept strictly separate.

Can my trainers use it?

Yes. Trainers see their classes and can check people in if you allow it.

Do members get reminders?

Yes, if they want them. You choose how long before class the reminder goes out, and members switch reminders and booking emails on or off themselves. Every booking can also go straight into their phone’s calendar.

Book a demo

See MOTVIVO with your own timetable.

20 minutes, no obligation. We show you how your classes, memberships and members would work.